Option 1: Standard order
The order and payment will be made directly on Cognito platform. Payment to confirm your purchase must be completed online only. The items will be sent by the Company 3ma, a return label will be provided with the order. The order will be confirmed once online payment has been completed.
Option 2: Return for size change
You can return one or more items for an exchange. The order and payment will be made directly on Cognito platform. The items will be sent by 3ma, instructions on return procedure will also be provided (please note that return will be at your own cost). The item must be returned to 3ma in perfect condition, in its initial packaging. On receipt of the item, another package with the right size will be sent to you at our expense. Please note that only one change per order is permitted.
Option 3: Return for cancellation
The order and payment will be made directly on Cognito platform. The items will be shipped by 3ma, instructions for return procedure will also be provided (please note that return will be at your own cost). Once the item has been returned to 3ma in perfect condition, in its initial packaging, Globeducate will refund your payment to the credit card used for the purchase of one or all of the items ordered.
If the product or service delivered is not suitable, for whatever reason, the Buyer has a 14-day withdrawal period to return the order, starting from the date of receipt of the product(s).
In the case of an order for several goods delivered separately or in the case of an order for a good made up of batches whose delivery is staggered over a defined period, the period runs from the date of receipt of the last good.
If the 14-day period expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day.
The product must be returned in its original packaging, in perfect condition, unmodified (unused, undamaged), accompanied by the corresponding invoice, as well as the corresponding return number, all by post only.
The return of the product is carried out without penalty, with the exception of the return costs, which remain the responsibility of the Buyer.